Privacy Policy

Pending US licensed counsel review. Draft policy. Drafts are not saved on our servers by default. Not legal advice.

1. Who we are

DenialAppeal (“we”) operates a self-help document-preparation website. Contact: support@denialappeal.com (preview address — responses may be delayed).

2. Scope

This Policy describes how we handle information when you use the site and draft tools. It is not a HIPAA Notice of Privacy Practices; we are not your health plan or provider.

3. Information we may collect

• Account / contact: email if you provide one (e.g., email-delivery opt-in).
• Draft inputs: denial/EOB details, member/plan identifiers you enter, denial reason selections, short summaries, optional attachments.
• Technical: standard logs (IP, user agent, timestamps); we aim to avoid free-text health content in logs.
• Payments (future): handled by the processor, not stored in our draft database. Checkout is not enabled.

We do not ask for Social Security or government ID numbers; if pasted, we attempt to reject or scrub.

4. How we use information

• To generate the draft you request
• Security, abuse prevention, and product screening
• Email a pack only if you opt in
• Legal compliance and Terms enforcement

We do not sell health information. We do not use your appeal content to train or fine-tune models in v1.

5. Retention

• Default generated letter, PDF, or pack: not kept on our servers. It is streamed for you to download.
• Email opt-in: up to 7 days, then delete.
• Future Save draft (if offered): up to 30 days or until you delete — only if you explicitly save. This is not the default.
• Delete my data: target purge of appeal content within 72 hours.
• Logs: prefer no PHI; if present, strip where feasible and retain ≤7 days.

Withdrawn: older drafts that said generated artifacts default to 30 days or workspace idle 90 days as v1 defaults.

6. Sharing

Infrastructure processors under contract; payment processors (future); advisors; or when required by law. We do not sell your information.

7. Security

Reasonable technical and organizational measures (encryption in transit; encryption at rest for any retained uploads). No method is 100% secure.

8. Your choices

Download your own copies; decline email retention (default); request deletion; email support@denialappeal.com for privacy requests (preview address — responses may be delayed).

9. Children

Not directed to children under 13 (or higher age as required). Parent/guardian confirmation required where a minor’s information is involved.

10. Changes / counsel placeholders

We may update this Policy by posting a new version. State addenda, cookies, and legal entity names: to be completed by US counsel before production launch.